We are sorry to announce that Anna Netrebko is suffering from influenza and has today withdrawn from the concert at the Royal Festival Hall on Tuesday 19 May 2009. At such short notice, it has not been possible to offer an alternative programme with Dmitri Hvorostovsky, the Philharmonia Orchestra and Ion Marin, and so regretfully, the performance tomorrow will not take place. We are working to identify an alternative date for the concert in the future months and patrons will have been notified of any rescheduled date by Friday 29 May. Patrons will be offered the option of transferring their ticket, in the event of a rescheduled date, or obtaining a full refund. Patrons wishing to obtain an immediate refund may also do so. Please contact Southbank Centre’s Ticket Office on 0871 663 2500. Raymond Gubbay Limited and Southbank Centre apologise for any inconvenience caused.
Update on 28. May 2009
The Southbank Centre has sent the following email to ticketholders
Dear Sir/Madam
We are writing to inform you of the arrangements for ticketholders following the recent cancellation of the performance by Anna Netrebko, Dmitri Hvorostovsky, the Philharmonia Orchestra and Ion Marin on 19 May 2009.
We are as yet unable to confirm a rescheduled date for the performance and as a result we will now be refunding all ticket holders via their original method of payment, refunds should be with you in the next 14 days. Please note, tickets will be refunded to the original purchaser only. If the tickets were purchased by credit or debit card, the refund will be made directly to this account. If tickets were purchased using cash or cheque, a refund will be made by cheque.
You do not need to return any tickets to us. Southbank Centre will retain your details on file and provide all original ticketholders with advance on-sale notice regarding any rescheduled date for this performance within the 2009/10 Season. Priority booking for Southbank Centre Members will still apply.
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